Mock up Debit Card
We’re amazed that our ACB Debit Cards still fit in your wallet, they’re so full of new and exciting features. Luckily, their girth hasn’t changed, but their versatility has!
Click below on the features that most intrigue you, but don’t miss Mobile Wallet, for the opportunity to shop without touching cash, checks, or even your debit card, and Card Alerts, the easiest way to stay on top of your financial situation.
Has your debit card been Lost or Stolen? Click below to report it quickly, and protect your assets!
Google Pay, Apple Pay, Samsung Pay, LG Pay*, Fitbit Pay, and Garmin Pay make it easy to make in-store or drive up purchases hands-free.
Install the app on your device, enter your card information in the app, and contact your ACB banker to activate your card. After your card is activated, your buying process will be much easier and safer!
To use Mobile Wallet: After you’ve been activated, unlock your phone and place it in the proximity of the POS device in your favorite stores or restaurants. You’ll hear a chime when it worked! (Some phones may require face recognition or a passcode after hearing the chime.)
Unsure who accepts Mobile Wallet? Many places do. Your Mobile Wallet app may have a locator; scroll down to see the features, including locations.
Be sure to mark your ACB debit card as your default card in the Mobile Wallet on your device!
*LG will be discontinuing their Mobile Wallet as of November 1, 2021.
Going somewhere? Whether it’s to an exotic land or to the Black Hills, you can easily let the ACB fraud department know that you are using your debit card or Mobile Wallet in area other than home for a period of time, right from your ACB Digital Banking session.
Find Travel Alerts: Digital Blue menu, Manage Cards, Your Card Number, Travel Notification, and then complete the form using city, state, and/or foreign country.
Travel plans change? Just overwrite your previous travel notification.
Life just got easier! You’re now able to change your debit card PIN online.
Find Change PIN here:
This process is secure, so you will be prompted to receive a one-time passcode via a device that you previously identified (See OOBA tab under Digital Banking – Security). Just follow the instructions and you’ll soon have a new PIN!
Need to buy airline tickets for the family? Has your refrigerator broken down? Thinking of buying that kayak? Now you can temporarily increase the spending limit on your debit card (you may be limited to a maximum of the available balance in your account) with no hassle!
Find Request Temporary Spending Limit Increase:
This process is secure, so you will be prompted to receive a one-time passcode via a device that you previously identified (See OOBA tab under Digital Banking – Security). Just follow the simple instructions.
You are able to lock your ACB debit card so it can’t be used, either permanently or temporarily. Just go to Manage Cards and click the colored box next to the card number box. Gray OFF means your card cannot be used, green ON means you’re good to go! You’re in control, so feel free to turn your card off whenever you need to.
AND, if you know you won’t be using your card on a regular basis, you can schedule it to be ON or OFF on your schedule. To enable automatic card ON/OFF: Digital Blue menu, Manage Cards, Your Card Number, Enable Automatic On/Off.
This important feature lets you report your ACB debit card misplaced or compromised directly from your favorite digital banking platform. Report your card lost or stolen when you first miss it, no need to wait! Faster reporting reduces the opportunity for potentially fraudulent activity.
*Please note that you will no longer be able to use your ACB debit card and it will not be listed in your Manage Card list on ACB Digital Banking after following the steps below.
In ACB Digital Banking:
If you’d like an automatic email to be sent to you after you’ve reported your ACB debit card lost or stolen:
In ACB Digital Banking, find Manage Alerts in the blue left-hand menu. Select the + sign to open the window. Select Security from the list of alert types. Select Card Lost/Stolen Notification. Complete the form, calling the alert Card Lost/Stolen, or anything that will easily identify this alert for future reference. Select Create. You will now be notified whenever your card is reported as lost or stolen.
If you discover that your card is missing or has been compromised, you can alternatively call 1-844-202-5333. If you have flagged your card as lost or stolen in ACB Digital Banking, there is no need to call the 844 number.
If your card is permanently lost or stolen, you must contact your ACB banker for a replacement card. If you find you reported your card lost or stolen in error, or if you recover your card, please contact your ACB banker to reactivate your card.
Have you determined that a transaction in your account is incorrect? You are now able to initiate transaction disputes directly from the account history section in your Digital Banking session. Here’s how:
In your account history in ACB Digital Banking, click the transaction you would like to dispute. At the bottom of that screen, click “Report an issue with this transaction.” Complete the form with the reason for the dispute and any additional details to help us investigate it for you. Once submitted, an ACB banker will contact you to review the dispute and let you know the next steps.
Keep in mind that a transaction cannot be disputed when in PENDING status. If it is PENDING, that will be indicated on the list of transactions in your account history.
It’s nice to be notified when your card is used for a transaction and ACB Digital Card Alerts will notify you whether the transaction is approved or denied.
To be alerted by email, text, or both when your debit card is used for approved and/or denied transactions: Digital Blue menu, Manage Alerts, Your Card Number, Manage Alerts, and then complete the form. (For your convenience, you can also get to the approved/denied alerts by clicking on Manage Cards in the Digital Blue Menu.)
Have you received a new debit card from ACB that needs to be activated before you use it?
Simply login to ACB Digital Banking and click Manage Cards. Click the arrow next to the card that requires activation, then click Activate.
An overdraft occurs when you do not have enough money in your account to cover a transaction, but we pay it anyway. We will not authorize and pay overdrafts for ATM and everyday debit card transactions unless you ask us to.
Please click here for information about opting in to ATM and everyday debit card transaction overdrafts.